NBA Computers: Call Center Quote

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Free Quote for Call Center

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1. What are the primary objectives of your call centers activity?
(please check all that apply)

Order taking/sales
Provide customer service
Technical support
Respond to and manage email
Application processing
Generate and qualify inbound leads
Schedule appointments
Other (please specify):

2. How many inbound calls or inquiries do you expect to outsource on a monthly basis?

Not sure
1 to 499
500 to 1,999
2,000 to 4,999
5,000 to 9,999
10,000 to 19,999
20,000+

3. What type of call center outsourcing coverage do you need?

Dedicated 24-hour coverage
Normal business hours coverage only
Weekend and holiday coverage in addition to normal business hours
Other (please specify):

4. What is your estimated annual budget for call centers activities?

Less than $2,500
$2,500 - 4,999
$5,000 - 9,999
$10,000 - 19,999
$20,000 - 49,999
$50,000 - 99,999
$100,000+

5. When do you want to start your call center outsourcing activities?

ASAP
In two weeks
In one month
More than two months

6. Where are you Located?

If outside US

7. What additional call center services will you need?

Daily and weekly reporting
Credit card processing
Web-enabled stations
Product fulfillment
Direct mail
Script writing
Other (please specify):

Please briefly describe your company and any additional requirements you may have.

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