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OUR BUSINESS PROCESS OUTSOURCING
SERVICES
International
Call Center – for inbound and outbound calls
NBA Call Center combines
capability and expertise in order to provide you with
the right solution, taking into full consideration
industry, proposition, timing and target market. Our
Call Center agents engage in the full process of project
planning and set up, ensuring a full understanding of
your requirement giving you the full benefit of our many
years of experience within the call center industry. Please
visit our Call Center page or
CLICK
HERE for more info on the services we
provide.
Complete Business Process
Outsourcing – BPO
We have
the ability to manage customer care services and back
office processes for labor intensive and time sensitive
industry needs, let it be any leading global
organization in the domains of banking, insurance,
financial services, travel, technology, telecom or
retail. Our services include customer care, technical
support, data collection, data conversion, collections,
telesales, transaction processing and other value added
services.
Remote Data Entry,
Processing and Management
NBA Remote Data Management
helps organizations to maximize profit & growth by
allowing to focus on core functions and executing non
core functions at our offshore facilities and by
utilizing our expertise in successfully off-shore
outsourcing.
Customer Contact and
Support Services
Our call center agents can
provide you with valuable marketing and other business
intelligence. We can help you take the pulse of existing
and older/former customers so you can better focus your
business products/services or simply build goodwill.
Our professionally trained
team can provide comprehensive support and manage your
ongoing client relationship needs. Confirmation calls,
Address Verification, Contact verification etc can all
be arranged by our staff according to your specific
needs.
Back Office Services and
Transaction Processing
Our BackOffice offers a
host of integrated remote support services. These
include customer care and technical support through
multiple communication channels, backend data
processing, outbound collections and lead verifications
etc.
Voice-based Value added
Services – Direct Marketing etc.
With total client
satisfaction as our core value and our unique systematic
approach model and 100% BPO focus has enabled us to
re-engineer and re-design processes to provide
value-added services at the most competitive rates.
These services based on the simple principles of
knowledge management are used enable technology to
enhanced performance on metrics, reporting tools,
middleware, etc. |
